aku999 Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data aku999 collects, why we collect it, how we use and protect it, and what rights you hold as a member of our platform.

📅 Last updated: 1 January 2026

Introduction

This Privacy Policy ("Policy") describes how aku999 ("we", "us", "our", or the "Platform") collects, processes, stores, and shares personal data when you visit our website, register an account, make a deposit, place a wager, or otherwise interact with any part of the aku999 service. This Policy applies to all members, visitors, and any other individuals whose personal data we handle in connection with the Platform.

aku999 is committed to handling your personal data with care, transparency, and security. We collect only what is necessary, retain it only for as long as is required, and never sell it to third parties for commercial marketing purposes. By accessing and using the aku999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the aku999 Platform. If you have any questions about how we handle your personal data, you may contact us at [email protected] (plain text only — not a clickable link).

Our Privacy Commitments

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SSL Encryption

All data transmitted between your device and aku999 servers is protected by industry-standard SSL/TLS encryption.

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No Data Sales

We do not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

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Minimal Collection

We collect only the data we genuinely need to operate the Platform, verify your identity, and process your payments.

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Defined Retention

We retain your data only for as long as necessary to fulfil the purpose it was collected for or to meet legal obligations.

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Your Access Rights

You may request a copy of the personal data we hold about you, or ask us to correct inaccurate records, at any time.

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Secure Storage

Member data is stored on secured servers with access restricted to authorised aku999 personnel on a need-to-know basis.

1. Personal Data We Collect

The personal data aku999 collects falls into three broad categories: data you provide directly, data generated automatically by your use of the Platform, and data we receive from third-party service providers such as payment processors and identity verification services.

1.1 Data You Provide Directly

When you register, verify your account, or contact support, you provide us with:

  • Full legal name as it appears on your government-issued ID
  • Date of birth (used to verify the 21+ age requirement)
  • Residential address in Bangladesh
  • Mobile phone number registered to your bKash, Nagad, Rocket, or Upay account
  • Email address (where provided during registration or support contact)
  • Copies of identity documents submitted for KYC verification (e.g., National ID card, passport, driving licence)
  • Payment method details necessary to process deposits and withdrawals in BDT

1.2 Data Generated by Your Platform Activity

When you use the aku999 Platform, we automatically collect technical and behavioural data, including:

  • IP address and approximate geographic location derived from it
  • Device type, operating system, and browser version
  • Session start and end times (Bangladesh Standard Time, UTC+6)
  • Pages visited, games launched, and features accessed within the Platform
  • Wager amounts, game outcomes, and transaction history
  • Responsible gaming tool usage, including any deposit limits or self-exclusion requests you make
  • Customer support chat logs and email correspondence

1.3 Data Received from Third Parties

We may receive personal data about you from third-party service providers who support the operation of the Platform, including:

  • Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) who confirm transaction status and account ownership
  • Identity verification providers who cross-reference documents you submit against authoritative databases
  • Fraud prevention and anti-money-laundering screening services
  • Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who may share session-level data for technical support purposes

2. How We Use Your Personal Data

aku999 uses the personal data it collects for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below. The primary purposes for which we process your personal data are as follows.

Account Management
To create and maintain your aku999 member account, authenticate your identity at login, and manage your account preferences and settings.
Identity Verification
To verify that you are 21 years of age or older and that your account details correspond to a real, uniquely identified individual, in line with our Know Your Customer (KYC) obligations.
Payment Processing
To facilitate deposits and withdrawals in Bangladeshi Taka via your chosen payment method, and to confirm that payment accounts are registered in your name.
Fraud Prevention
To detect and prevent unauthorised account access, duplicate account creation, payment fraud, money laundering, and other prohibited conduct described in our Terms & Conditions.
Customer Support
To respond to your enquiries, resolve disputes, and provide technical assistance. Support correspondence may be recorded and retained for quality assurance and training purposes.
Responsible Gaming
To monitor gaming behaviour patterns that may indicate problem gambling and to administer any deposit limits, time-out periods, or self-exclusion requests you have made through your account settings.
Service Improvement
To analyse aggregated, anonymised usage data for the purpose of improving the Platform's performance, game selection, payment flows, and user experience.
Legal Compliance
To meet any record-keeping, reporting, or disclosure obligations imposed on aku999 by applicable law, including obligations related to anti-money-laundering regulations.
Platform Communications
To send you service-critical notifications such as deposit confirmations, withdrawal updates, security alerts, and changes to these policies. These communications are not optional as they are necessary for account operation.

3. Cookies and Tracking Technologies

aku999 uses cookies and similar tracking technologies to operate core Platform functions, maintain your login session, and analyse how members interact with the site. A cookie is a small text file placed on your device by your web browser when you visit the Platform. Cookies do not contain executable code and cannot access other data stored on your device.

3.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your authenticated session, remember your language and currency preferences, and protect against cross-site request forgery. Essential cookies cannot be disabled without preventing core Platform features from working correctly.

3.2 Analytics Cookies

We use first-party analytics to understand aggregated usage patterns on the Platform — for example, which game categories are most popular with members from Dhaka, Chittagong, Sylhet, and other cities across Bangladesh. This data is anonymised before analysis and is not used to identify individual members.

3.3 Managing Cookies

You may configure your browser to refuse or delete cookies. Note that disabling essential cookies will impair your ability to log in and use the Platform. Instructions for managing cookies are available in your browser's help documentation. Continued use of the aku999 Platform without adjusting your browser settings constitutes acceptance of our use of cookies as described above.

4. Data Sharing and Third Parties

aku999 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each purpose.

Circumstances Under Which We Share Data

  • Payment service providers — bKash, Nagad, Rocket, Upay, and our banking partners receive the minimum data required to process your deposit or withdrawal transaction in BDT.
  • Identity verification services — Third-party KYC providers receive copies of the identity documents you submit so that they can verify your identity against authoritative records.
  • Game software providers — Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous session identifier to support the delivery and technical integrity of their games on our Platform.
  • Fraud and AML screening services — Transaction data may be shared with screening providers to detect patterns associated with money laundering, fraud, or other prohibited conduct.
  • Legal and regulatory authorities — We will disclose personal data to law enforcement, courts, or regulatory bodies where we are legally required to do so or where disclosure is necessary to protect the safety and rights of our members.
  • Business successors — In the event of a merger, acquisition, or transfer of the aku999 business, member data may be transferred to the successor entity, subject to equivalent data protection commitments.

We do not share your personal data with advertisers, data brokers, social media networks, or any other commercial third party for marketing purposes. If you receive unsolicited communications purportedly from aku999 through an unfamiliar channel, please contact us immediately at [email protected] so we can investigate.

5. Data Retention

aku999 retains personal data only for as long as it is required to fulfil the purpose for which it was collected, or for as long as we have a legitimate legal or operational reason to keep it. The table below summarises our standard retention periods by data category.

Account & KYC Data
Retained for the lifetime of your account and for a period of five years following permanent account closure, in line with standard financial record-keeping practice.
Transaction Records
Deposit and withdrawal records in BDT are retained for a minimum of five years following the date of each transaction.
Session & Game Logs
Technical session logs are retained for up to 12 months for fraud detection and dispute resolution purposes, then deleted or anonymised.
Support Correspondence
Chat logs and email correspondence with our support team are retained for up to two years to support quality assurance, dispute resolution, and staff training.
Self-Exclusion Records
Records of self-exclusion requests and responsible gaming tool activations are retained for the full duration of the exclusion period and for two years thereafter.
Cookie Data
Session cookies expire when you close your browser. Persistent analytics cookies expire after a maximum of 13 months from the date they are set.

When personal data is no longer required, aku999 will securely delete or irreversibly anonymise it so that it can no longer be associated with you as an individual.

6. Your Data Rights

As a member of the aku999 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account username and a clear description of your request. We will respond within 30 days.

  1. Right of Access: You may request a copy of the personal data we hold about you. We will provide this in a readable format within 30 days of receiving your request.
  2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. We will action valid correction requests promptly.
  3. Right to Erasure: You may ask us to delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that we may be unable to delete certain data where retention is required by law or where an active self-exclusion order is in place.
  4. Right to Restrict Processing: You may ask us to pause processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
  5. Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
  6. Right to Object: You may object to our processing of your personal data where that processing is based on our legitimate interests. We will consider your objection and cease processing unless we have compelling legitimate grounds to continue.
  7. Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Security

aku999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to, the following.

7.1 Encryption in Transit

All data exchanged between your browser or mobile device and the aku999 Platform is encrypted using TLS (Transport Layer Security). You can confirm this by checking for the padlock icon in your browser's address bar when visiting the aku999 site.

7.2 Encryption at Rest

Sensitive personal data — including identity documents and payment details — is encrypted at rest in our database systems. Encryption keys are managed separately from the encrypted data and are rotated on a regular schedule.

7.3 Access Controls

Access to personal data within aku999's internal systems is restricted to staff members who require it to perform their job functions. All staff with access to personal data receive data protection training and are bound by confidentiality obligations. Access privileges are reviewed and updated whenever a team member's role changes.

7.4 Incident Response

aku999 maintains an incident response procedure for data security events. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected members without undue delay and will take immediate steps to contain the breach and prevent recurrence.

Your role in security: While aku999 implements robust security measures on the Platform side, you are responsible for keeping your account credentials — including your password and any one-time passcodes sent to your registered mobile number — confidential. Do not share your login details with anyone. If you suspect your account has been accessed without your authorisation, contact support at [email protected] immediately.

8. Minors and Age Verification

aku999 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly for adults aged 21 and above. During the registration process, we collect your date of birth and may require supporting documentation to confirm your age. Where we discover or have reason to believe that an account has been created by a person under 21, we will close that account immediately, delete the associated personal data to the extent permitted by law, and return any real-money balance to the original funding source.

If you are a parent or guardian and believe that a person under 21 in your household has registered on the aku999 Platform, please contact us at [email protected] so that we can investigate and take appropriate action. We also recommend the use of parental control software on shared devices to prevent access to online gambling platforms by minors.

9. Changes to This Privacy Policy

aku999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will notify active members via a notice displayed on the Platform or through a message to your registered mobile number or email address. The "Last updated" date at the top of this page will be revised accordingly.

We encourage you to review this Privacy Policy periodically. Continued use of the aku999 Platform after a revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and contact our support team to close your account.

10. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aku999 handles your personal data, please reach out to our support team using the contact details below. All privacy-related enquiries are handled in English and will receive a response within five business days.

Contact Details

  • Email (plain text): [email protected]
  • Subject line: Privacy Enquiry — [Your Registered Username]
  • Response time: Within 5 business days (Bangladesh Standard Time, UTC+6)
  • Language: English

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